Frequently Asked Questions
- Do you have a showroom?
- Why Should I Buy from Fine Furniture?
- How do I use the online furniture catalogue?
- How do I use the furniture filters?
- What are your different delivery options?
- Do you offer in-home assembly?
- What if my order is damaged or defective?
- How do I go through check out?
- Do you ship out of state?
- What is your Return/Exchange Policy?
Click one of the category tabs to go to that category's main page, which will have all of the furniture designated for that specific area. You can also hover your mouse cursor over a category tab to show what subcategories that are in each main area without leaving the home page. Clicking one of the subcategories will take you to that subcategory's selections.
The first boxes you come to will let you type in your price range. Any items above or below that range won't show in your results. The boxes below the price range selector will allow you to pick the colors, patterns, or materials you'd like to see. Checking a box will tell the site to show only the items which fit that specific requirement. If no boxes are checked, then all items will be shown. Once you've finished checking boxes and setting the price range, click show to see all of the furniture that you'll be happy to take home.
1. Local Curbside Delivery:
This is standard local curbside delivery which we provide for free to local customers. This does not constitute inside delivery and our delivery team will not assemble products. For this option, please be prepared with a hand truck/dolly or with some friends to help you carry it in.
* We are currently offering FREE curbside delivery to San Diego and greater San Diego area below:
Black Mountain Ranch
Carmel Mountain Ranch
Lake San Marcos
Rancho Del Rey
Rancho Santa Fe
2. Local Inside Delivery (No Assembly):
Our next step up is our Local Inside Delivery service for $200. This option does not include assembly service, but sit back and relax as our delivery team will deliver your order to the room of choice in your home!
Local Delivery with Assembly:
Good news is that we also have white glove service! This is where our delivery team will not only deliver your order to inside of your home, but they will assemble it, do a complete set up, and remove all debris post assembly for $350.
Ship Direct to Home
This option is perfect for our non-local customers, but can also apply to our San Diego customers. Your order will be shipped via freight truck directly to your home. This will be a standard curbside delivery which is also known as a “Back of Truck Delivery.” Prices for this option range depending on the size of the product that you order.
* Local deliveries are subject to the schedule and availability of our delivery team.
Afterwards, select your method of payment. You'll have a few options to choose from. If you opt to pay online, you can pay through credit card via PayPal, or through the financing/lease-to-own option. If you choose the financing/lease-to-own option, we will contact you as soon as possible! Once you complete all of the necessary payment steps, all you have to do is agree to the terms and conditions and your furniture will be on its way!
We offer products that ship for free nationwide (lower 48). Please browse "Free Home Shipping" category and enjoy free shipping for your order. For the rest of our product selections, we do offer LTL shipping services nationwide for all of our furniture products. To obtain a shipping freight quote, simply add the items of interest to your shopping cart and enter your shipping address on the check out page. Our system will quote your shipping cost to your area! Our shipping company will call you a few days in advance to schedule a time and date for delivery so you will know exactly when to expect to receive your order. We will also email you with your tracking information within 7 - 10 business days post order placement.
A few things to keep in mind are that the item must be the exact brand, model and finish in brand new condition. The item must be in stock and ready to ship as well. We also offer free local delivery so the price match must include delivery/shipping which many retailers will add on at the end of the purchase. The price to be matched must be up to date with manufacturers MAP policy. Unfortunately we cannot remove CA tax as part of the price match due to regulations.
Exclude offers that include financing, bundling of items, free items, pricing errors, mail-in offers, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items