FAQ
Frequently Asked Questions
- Why Should I Buy from Fine Furniture?
- How do I use the online furniture catalogue?
- How do I use the furniture filters?
- Do you have a showroom?
- What are your different delivery options?
- Do you offer in-home assembly?
- What if my order is damaged or defective?
- Why are the prices in our "clearance section" so cheap?
- How do I go through check out?
- What is your Return/Exchange Policy?
- What is your price match guarantee?
The answer is simple: shop smart and save money! We offer the highest quality designer furniture items guaranteed to be at the lowest prices in the San Diego and Los Angeles counties. Although we do not have formal showroom, any and all of our offerings can be found via our online catalog, and delivered to your home within 3-5 days after your order has been processed. By limiting our showroom size, we are able to cut down on overhead cost and pass those savings directly on to you!
We are always looking to improve the customer's ease of access to the content on our website. First, click the house icon on the left side of our top navigation bar, which will take you to our home page. This page will have listings of a few select item categories, with a title above their corresponding image. To pick furniture by areas, look to the top of the left white navigation bar and pick one of the options.
Click one of the category tabs to go to that category's main page, which will have all of the furniture designated for that specific area. You can also hover your mouse cursor over a category tab to show what subcategories that are in each main area without leaving the home page. Clicking one of the subcategories will take you to that subcategory's selections.
We have a lot of fantastic items in our catalogue. Add in all of the different colors, patterns, and materials we offer and you'll find yourself flooded by the many options we have available. To make your purchasing experience faster and easier, we have developed built in filters that you can use to sort items by price range, color, or material. Just head over to a category and look to your left, slide your screen down and below the navigation tabs, you'll see the filter.
The first boxes you come to will let you type in your price range. Any items above or below that range won't show in your results. The boxes below the price range selector will allow you to pick the colors, patterns, or materials you'd like to see. Checking a box will tell the site to show only the items which fit that specific requirement. If no boxes are checked, then all items will be shown. Once you've finished checking boxes and setting the price range, click show to see all of the furniture that you'll be happy to take home.
While many other generic furniture companies boast about their showrooms, they are costly to maintain and work to promote uninteresting stock items. In order to keep our prices low and focus on providing you with the best selection of furniture at the best discount prices in San Diego, we do not have a showroom.
We currently offer 5 different delivery options:
Local Curbside Delivery:
This is standard local curbside delivery which we provide for free to local customers. This does not constitute inside delivery and our delivery team will not assemble products. For this option, please be prepared with a hand truck/dolly or with some friends to help you carry it in.
* We are currently offering FREE curbside delivery to San Diego and greater San Diego area below:
4S Ranch
Alpine
Alpine Heights
Bay Ho
Bay Terraces
Black Mountain Ranch
Bonita
Bonsall
Bostonia
Bressi Ranch
Cardiff
Carlsbad
Carmel Mountain Ranch
Carmel Valley
Chula Vista
City Heights
Clairmont Mesa
Coronado
Crest
Del Dios
Del Mar
Descanso
El Cajon
Encinitas
Escondido
Fairbanks Ranch
Fernbrook
Four Corners
Granite Hills
Herbison Canyon
Hidden Meadows
Hillcrest
Imperial Beach
Ivey Ranch
Jamul
La Jolla
La Mesa
La Playa
La Presa
Lake San Marcos
Lakeside
Lemon Grove
Liberty Station
Lincoln Acres
Lincoln Park
Little Italy
Logan Heights
Mira Mesa
Miramar
Mission Bay
Mission Valley
National City
Normal Heights
North Park
Oak Park
Ocean Beach
Oceanside
Old Town
Otay Ranch
Pacific Beach
Palomar Mountain
Paradise Hills
Pauma Valley
Point Loma
Poway
Ramona
Ranch Bernardo
Ranch Penasquitos
Rancho Del Oro
Rancho Del Rey
Rancho Santa Fe
Sabre Springs
San Diego
San Diego Country Estates
San Luis Rey
San Marcos
San Ysidro
Santa Ysabel
Santee
Scripps Ranch
Serra Mesa
Skyline
Solana Beach
Sorrento Valley
Spring Valley
Sunset Cliffs
Torrey Pines
Tri City
University City
Valley Center
Vista
Local Threshold Delivery (No Assembly):
Our next step up is our Local Threshold Delivery for $89. This option does not include assembly, but our delivery team will deliver to the threshold of the foremost entrance to your home or office. This is generally the front door or garage of the building/residence. Please note that this does not constitute inside delivery.
Local Delivery with In Home Set Up (Ground Level):
Good news is that we also have white glove service! This is where our delivery team will not only deliver your order to your, but they will assemble it, do a complete set up, and remove all debris post assembly. For locations with in home set up on the ground level, we offer this option at $150.
Local Delivery with In Home Set Up (With Stairs):
We are also available to do white glove service for locations where your order will need to be upstairs. This option is available for $225. This includes the same services that our basic ground level white glove service would.
Ship Direct to Home
This option is perfect for our non-local customers, but can also apply to our San Diego customers. Your order will be shipped via freight truck directly to your home. This will be a standard curbside delivery which is also known as a “Back of Truck Delivery.” Prices for this option range depending on the size of the product that you order.
* Local deliveries are subject to the schedule and availability of our delivery team.
We offer in home assembly services that include complete set up, and removal of debris post assembly. Prices range depending on the size and time it would take to assemble the product that you order. Call our friendly representative for a quote on local in home assembly cost for the item that you are interested in.
Our warehouse team diligently inspects every single product as it enters and leaves our warehouse. This reduces the chance of concealed damage or defects to a marginal amount, in the rare case that you find a manufacturer defect or damage, please report it to us within 5 business days of purchase and we will be able to rectify it for you free of cost! Your complete satisfaction is our priority!
Our clearance items are out of box, floor sample (lightly used), and, in some cases, brand new but had unfortunately arrived with damaged packaging. Our goal is to provide only quality items at clearance prices to satisfy customers in every demographic.
Afterwards, select your method of payment. You'll have a few options to choose from. If you opt to pay online, you can pay through credit card via PayPal, or through our new financing option. If you choose the financing option, we will contact you as soon as possible! Once you complete all of the necessary payment steps, all you have to do is agree to the terms and conditions and your furniture will be on its way!
A few things to keep in mind are that the item must be the exact brand, model and finish in brand new condition. The item must be in stock and ready to ship as well. We also offer free local delivery so the price match must include delivery/shipping which many retailers will add on at the end of the purchase. The price to be matched must be up to date with manufacturers MAP policy. Unfortunately we cannot remove CA tax as part of the price match due to regulations.
Exclude offers that include financing, bundling of items, free items, pricing errors, mail-in offers, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items